Privacy Policy

Thank you for choosing to be part of the Face First Esthetics community. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or how we handle your information, please contact us at facefirstestheticsatl@gmail.com.

When you visit our website, booking page, or use any of our services—virtually or in person—you trust us with your personal information. Your privacy is extremely important to us. This Privacy Policy explains what information we collect, how we use it, and what rights you have concerning your data.

If you do not agree with any part of this policy, please discontinue the use of our site and services.

This Privacy Policy applies to all information collected through:

  • Our website

  • PocketSuite booking platform

  • Social media interactions

  • Virtual consultations

  • In-person services

  • Any related marketing, events, or communications

We refer to these collectively as the “Services.”

Please read this Privacy Policy carefully to make informed decisions about the information you share with us.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In short:
 We collect personal information you voluntarily provide, including your name, email, phone number, health information relevant to skincare, and payment details.

The information we collect depends on how you interact with us and may include:

Personal & Contact Details

  • First and last name

  • Phone number

  • Email address

  • Mailing or billing address

  • Social media handles (if contacting us via DM)

Health & Skin Information

(Used strictly for treatment safety and planning)

  • Skin concerns

  • Medications

  • Allergies

  • Health history related to esthetic treatment

  • Photos (if voluntarily submitted during consultations or progress tracking)

Credentials & Login Information

If applicable (e.g., creating accounts through booking systems):

  • Passwords

  • Authentication details

Payment Information

Processed securely through PocketSuite or other payment processors.
 We do not store full credit card numbers.

All personal information must be true, complete, and accurate. You agree to notify us of any changes.

2. HOW DO WE USE YOUR INFORMATION?

In short:
 We use your information to provide services, communicate with you, fulfill legal requirements, and support your skincare journey.

We process personal information for the following purposes:

To Provide Services

Including:

  • Virtual skin consultations

  • New client evaluations

  • Booking and scheduling

  • Treatment planning

  • Sending pre-care and post-care instructions

To Improve Your Experience

We may use data to:

  • Personalize recommendations

  • Customize treatment plans

  • Provide follow-up support

To Send Appointment & Administrative Communications

Such as:

  • Appointment reminders

  • Updates about services or policies

  • Account or booking notifications

For Marketing (With Your Consent)

We may send:

  • Exclusive promotions

  • Skincare education

  • Product recommendations

  • Service updates

You may opt out at any time.

To Respond to Inquiries & Support Requests

We use your information to communicate with you and resolve questions or concerns.

To Fulfill Legal, Safety, or Contractual Obligations

Including:

  • Preventing fraudulent activity

  • Responding to legal requests

  • Maintaining safe practices

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In short:
 We only share your information when necessary to provide services, comply with the law, or with your explicit consent.

We may share information with:

Third-Party Service Providers

Such as:

  • PocketSuite (booking, payments, scheduling)

  • Email marketing platforms

  • Payment processors

  • Website hosting services

These providers access your information only as needed to perform their services.

Legal Requirements

We may disclose information when required to:

  • Comply with laws or court orders

  • Respond to legal inquiries

  • Protect rights, safety, or property

Business Transfers

In the unlikely event of a business sale or transfer, information may be shared as part of the transition.

We do NOT sell your information.

 

4. HOW LONG DO WE KEEP YOUR INFORMATION?

In short:
 We keep information only as long as necessary to provide services, comply with laws, or maintain business records.

Typical retention:

  • Client intake forms: up to 1 year

  • Transaction records: as required by tax law

  • Consultation notes/photos: until no longer needed or upon request

When no longer needed, data is deleted, anonymized, or securely stored until deletion is possible.

5. HOW DO WE KEEP YOUR INFORMATION SAFE?

In short:
 We follow industry-standard security measures, but no method is 100% secure.

Measures include:

  • Encrypted payment processing

  • Secure booking platforms

  • Restricted access to client files

  • Password-protected systems

However, internet transmission always carries some risk. Please access the Services in a secure environment.

6. DO WE COLLECT INFORMATION FROM MINORS?

In short:
 We do not knowingly collect data from individuals under 18 years old.

If we learn that a minor has submitted information, we will delete it promptly.
 To report a concern, email: facefirstestheticsatl@gmail.com

7. WHAT ARE YOUR PRIVACY RIGHTS?

You have the right to:

  • Review the personal information we have collected

  • Request corrections or updates

  • Request deletion of your information

  • Withdraw consent for marketing communications

To exercise these rights, contact us anytime.

For clients in the EEA, additional rights may apply under GDPR.

8. DO-NOT-TRACK FEATURES

At this time, we do not respond to DNT browser signals because no uniform standard exists. If this changes, we will update this policy.

9. CALIFORNIA PRIVACY RIGHTS

California residents may request:

  • Information regarding third-party data disclosures

  • Removal of publicly posted personal data (if applicable)

Requests may be sent to: facefirstestheticsatl@gmail.com

10. POLICY UPDATES

We may update this Privacy Policy periodically.
 Revisions become effective immediately once posted.

Significant changes may be communicated via email or website notice.

11. CONTACT INFORMATION

If you have questions, requests, or concerns, contact:

Face First Esthetics
Email: facefirstestheticsatl@gmail.com
Location: Atlanta, Georgia